Before You Book

To ensure every client has a fair and smooth appointment experience, please review our salon policies below.

After reading, please click “I Understand — Continue to Booking” at the bottom of this page to proceed with your appointment.

POLICY

Late Policy

If you are running late, please contact us as soon as possible to confirm whether we still have enough time to complete your appointment.
If you are more than 10 minutes late, we’ll do our best to accommodate you depending on our schedule.
However, if you are 15 minutes late without any contact, your appointment will be automatically canceled and recorded as a No Show.

Cancellations must be made at least 24 hours in advance.
If you cancel within 24 hours, a $25 deposit will be required to secure your next appointment.
This deposit will be applied toward your service total on the day of your appointment.

If a client repeatedly fails to follow our cancellation, no show, or late policies twice in a row,

We may temporarily disable your online booking access.
You can still book via phone or text, and a deposit will be required following the same policy above.

All deposits are non-refundable if the appointment is not canceled or rescheduled at least 24 hours in advance.
Deposits will be applied toward your lash service balance on the day of your appointment.

For clients who have a pending deposit due to previous late, cancellation, or no show:
Please send the deposit via Zelle to our business number 626-899-8262 (Name: Lash Glow).
We will send a text reminder if a deposit is required.
There is a 2-hour window to complete your payment after booking;
if payment is not received within that time, your appointment will be automatically canceled.
If you need assistance rebooking, please call or text 626-899-8262.

We accept cash and all major credit/debit cards.
A $2 card processing fee will apply to all card transactions.
Please note: Checks and Zelle will not be accepted for final payments at the studio.